Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your access to and use of Launch Bonus Portal and any preorder bonus campaign portal hosted on it ("Service"). By submitting a claim, creating a reader account, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. What the Service is

Launch Bonus Portal provides software and operational support for book launch teams to collect preorder receipts and deliver bonus content. Each campaign is operated by the author, publisher, or launch team that licensed it ("Campaign Owner"). The Campaign Owner is responsible for the bonus content, the offer terms, the book launch, and communications with readers. Launch Bonus Portal is not the publisher, retailer, or seller of the book.

3. Submitting a claim

To claim a preorder bonus, you must submit a valid receipt, order confirmation, or screenshot from a participating retailer. By submitting a claim, you represent that:

• You are the person who placed the preorder.
• The receipt is genuine and unaltered.
• The information you provide is accurate and complete.
• You have not already received the bonus through another claim.

4. Verification and bonus access

Bonus access is granted only after the Campaign Owner or their reviewers verify your claim. Where offered, a starter or immediate bonus may be unlocked while your claim is under review. Full bonus access may be delayed, denied, or revoked if:

• Your preorder cannot be verified.
• Your preorder is canceled, refunded, or returned.
• The receipt is suspected to be fraudulent or altered.
• You have violated these Terms.

5. Reader accounts

Reader accounts must use the same email address as the claim. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us promptly if you believe your account has been compromised.

6. Acceptable use

You agree not to:

• Submit forged, altered, duplicate, or fraudulent receipts.
• Use another person's receipt without authorization.
• Resell, redistribute, or publish bonus content outside what the Campaign Owner has authorized.
• Attempt to bypass authentication, access controls, or security features.
• Use the Service to harass, defame, or harm others.
• Use automated tools to access the Service in a way that disrupts it.

7. Bonus content and intellectual property

Bonus content is provided by the Campaign Owner and remains their property (or the property of their licensors). You receive a personal, non-transferable, non-exclusive license to access the bonuses for your own use. You may not resell, sublicense, or publicly distribute the bonus content.

8. No guarantees of launch outcomes

For authors and publishers using the Service: Launch Bonus Portal provides software and (where contracted) done-for-you claim management. We do not guarantee book sales, bestseller list inclusion, retailer reporting outcomes, claim volume, revenue, or any specific launch result. Outcomes depend on your audience, offer, traffic, timing, retailer reporting, category, marketing, and execution.

9. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

10. Limitation of liability

To the maximum extent permitted by law, Launch Bonus Portal and its operators, owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, goodwill, or other intangible losses, arising out of or relating to your use of the Service. Our total liability for any claim relating to the Service will not exceed one hundred US dollars (USD $100) or the amount you paid us in the twelve months preceding the claim, whichever is greater.

11. Views of authors and Campaign Owners

Any views, opinions, statements, claims, advice, or recommendations expressed in a book, bonus content, campaign portal, or related communications are solely those of the author or Campaign Owner and do not reflect the views, opinions, or positions of Launch Bonus Portal. Launch Bonus Portal does not write, edit, endorse, fact-check, or verify the content of any book or bonus material delivered through the Service, and is not responsible for any such content.

12. Right to refuse service

Launch Bonus Portal reserves the right to refuse, decline, suspend, or terminate service to any individual, reader, author, publisher, Campaign Owner, or other party at our sole discretion, at any time, with or without notice, and with or without cause, to the maximum extent permitted by law. This includes the right to decline applications, reject claims, remove accounts, cancel campaigns, or end engagements where we believe doing so is appropriate — including for reasons of fit, capacity, conduct, suspected fraud, legal or compliance concerns, reputational risk, or any other reason we deem relevant.

13. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms or if your continued use creates risk for us or others. You may stop using the Service at any time.

14. Governing law and venue

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict of laws principles. Subject to the arbitration provision below, the exclusive venue for any action permitted to be brought in court (including actions to compel arbitration, enforce an arbitration award, or seek injunctive or equitable relief) shall be the state or federal courts located in Shelby County, Tennessee, and you consent to the personal jurisdiction of those courts.

15. Binding arbitration and waiver of jury trial

Please read this section carefully — it affects your legal rights. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") shall be resolved by final and binding individual arbitration administered in Shelby County, Tennessee, rather than in court, except that either party may bring an individual action in small claims court or seek injunctive or other equitable relief in the courts identified above to protect its intellectual property or confidential information.

The arbitration shall be conducted by a single arbitrator under the then-current Commercial Arbitration Rules of the American Arbitration Association (AAA). Judgement on the award may be entered only in a state or federal court located in Shelby County, Tennessee.

Waiver of jury trial. You and Launch Bonus Portal each waive any right to a trial by jury in any Dispute.

Class action waiver. Disputes must be brought on an individual basis only. You and Launch Bonus Portal each waive any right to participate in a class action, class arbitration, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

If any portion of this Section is found unenforceable, that portion shall be severed and the remainder shall remain in effect, except that if the class action waiver is found unenforceable, this entire arbitration provision shall be null and void as to that Dispute.

16. Changes

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

17. Contact

Questions about these Terms? Email support@launchbonusportal.com.